Today, Fujian Taian Lamination Film Co.,Ltd. which has been deeply engaged in the thermal lamination film field for over a decade, officially announced the comprehensive upgrade of its after-sales service system and simultaneously launched a new generation of pre-coated film products based on iterative customer demands. This dual-driven upgrade initiative of "service + quality" precisely targets the core pain points encountered by customers in actual use, such as uneven lamination effects and delayed after-sales responses to winding issues, and aims to create a more worry-free cooperation experience for customers through full-chain optimization.
As a core consumables supplier in the packaging and printing industry,Fujian Taian Lamination Film Co.,Ltd. has always taken customer feedback as the core iterative guidance. Previously, through multiple channels such as customer visits and after-sales research, the company collected customer feedback, including demands such as "inadequate response to after-sales issues", "insufficient product adaptability in special scenarios", and "unacceptable aesthetic standards of thermal lamination film". In response to these pain points, the company formed a dedicated team and spent three months completing the reconstruction of the service system and optimization of product formulas, forming a solution of "rapid response + precise adaptation + full-process guarantee".
The core highlights of this upgrade cover two major dimensions: services and products.
1. Our after-sales service has been significantly upgraded to a "quick response + full-process management" model. We have opened several feedback channels such as online customer service on our official website and service hotlines. Once a customer raises an issue, our service advisors guarantee to contact them within 4 hours, clarify the problem, and provide a preliminary solution. For technical issues, we have formed a dedicated technical support team consisting of R&D, production, and quality inspection personnel. They will follow up the entire process from identifying the problem, providing solutions to on-site guidance if necessary. Additionally, we have added after-sales follow-up visits. Within three days after the problem is resolved, we will ask the customer if they are satisfied and collect some usage suggestions to continuously improve our service.
2. The product formula is precisely iterated to meet the demands of diverse scenarios: Based on the analysis of the usage scenarios of existing customers from different industries, three key adjustments have been made to the core formula of the thermal lamination film optimizing the adhesive ratio to make the product suitable for both the low-temperature workshops in the north and the high-temperature storage environments in the south; upgrading the pre-treatment process of the base material to enhance the product's compatibility with different base materials, thereby increasing the anti-peeling strength by 20% after lamination; in response to the environmental protection demands of food packaging customers, a new PLA biodegradable thermal lamination film has been launched, which has passed the SGS food safety contact test.
Currently, the upgraded after-sales service system has been fully launched, and the new generation of thermal lamination film products has completed capacity ramp-up, capable of meeting bulk supply demands. Customers can provide feedback or discuss business cooperation through the online customer service section on the company's official website or by calling the service hotline +86-596-8261168. Existing customers can enjoy free sample trials and technical upgrade guidance services.
"Every after-sales request from our customers is a direction for our optimization. This simultaneous upgrade in service and quality is not only a response to customer trust but also the embodiment of our company's 'customer-centric' philosophy. In the future, we will continue to build a rapid closed loop from 'customer needs - R&D iteration - service implementation', providing the industry with higher-qualitythermal lamination film products and services."
